• Maler
  • Kundeservicemaler

Kundeservicemaler

E-post er fortsatt en av de største kundeservicekanalene for et stort antall forbrukere. Ikke alle bedrifter legger mye arbeid i å gi raske og profesjonelle svar – faktisk er det noen som ikke svarer i det hele tatt. Undersøkelsen fra SuperOffice fant at 62 % av selskapene ikke svarer på e-post fra kundeservice, 90 % informerer ikke kunden om at det er mottatt e-post, mens 97 % ikke følger opp for å se om kundene er fornøyd med svaret.

Selv om det er nesten umulig å håndlage hver eneste e-post til potensielle kunder eller nåværende kunder, ved å bruke kundeservice maler som dekker en rekke scenarier kan være til stor hjelp for kundeserviceteam, spesielt de som må håndtere en stor mengde e-poster. Med maler som startblokk kan agentene hjelpe flere kunder på kortere tid og mindre stress, og sikre at de yter en konsekvent tjeneste.

Kundeservicemaler
Example of email ticketing in LiveAgent

Fordeler med å bruke e-postmaler for kundeservice

  • Spar tid og forbedre agenteffektiviteten. Ved å bruke kundeservicemaler når du svarer kunder, slipper du å lage individuelle svar, optimalisere tiden deres og forbedre effektiviteten.
  • Reduser antallet menneskelige feil. Med ferdige, utprøvde svarmaler for e-post fra kundeservice kan du eliminere menneskelige feil og fjerne risikoen for å sende feil meldinger som kan frustrere kunder.
  • Oppretthold konsistente meldinger fra bedriften. Kundeservice-e-postmaler sikrer at alle i støtteteamet ditt er på samme side mens merkevarens stemme forblir til stede i hver kundeinteraksjon.

Vanlige e-postmaler for kundeservice

Å bygge ditt eget bibliotek med eksempler på e-postmaler for kundeservice kan være både utfordrende og tidkrevende. Her er noen velprøvde e-postmaler basert på 10 forskjellige scenarier støtteteamet ditt kan bruke og skreddersy etter behov når de samhandler med kunder og potensielle kunder.

E-postmal for automatisk svar


Hi [NAME],
Thanks for contacting [COMPANY]!
This automatic reply is just to let you know we received your request and we’ll get back to you with a response as quickly as possible. During [business_hours] we usually reply within a couple of hours, evenings and weekends may take us a little bit longer.
While you wait, you are welcome take a look at our Frequently Asked Questions or browse through our Knowledge base where you can find lots of guidance on [PRODUCT].
Or, if your request is urgent, feel free to give us a call at [number] or start a live chat with our support team. We look forward to getting you back in business!
Regards,
[YOUR SIGNATURE]

Sjekker inn med en kunde-e-postmal


Hi [NAME],
Hope you’re well and enjoying your product. I’m just checking in to see if you have any questions or need any help. We’ve added quite a few features lately and I know it might be difficult to keep track of all our releases.
As a reminder, here’s a [link] to our Knowledge Base where you can find up-to-date information about our product and company at any time.
Feel free to reach me for any questions, I would be more than happy to assist.
Cheers,[YOUR SIGNATURE]

Takke e-postmal


Dear [NAME],
Thank you so much for your positive feedback and leaving a review on [website], you put a big smile on our faces! 🙂
Our team is constantly trying to improve our [product/service] and it’s always rewarding to hear kind words from our customers. We love that you love us, and it’s also great to know our [product/service] has helped you achieve your business goals.
Thanks again for being a fantastic customer!
Cheers,
[YOUR SIGNATURE]

E-postmal for sinte kundesvar


Dear [NAME],
I am so sorry to hear that you’ve had such a poor experience that you no longer want to work with us. Satisfying our customers has always been a number one priority for us and I’m sorry we couldn’t meet your requirements.
As much as we hate to see you go, I completely understand how upset you must feel and I fully respect your decision. I apologize once again for any trouble we may have caused you.
Let me know if you have any more questions, comments, or further feedback. And should you change your mind, I’ll be here to help you in any way I can.
Best of luck!
[YOUR SIGNATURE]

E-postmal for svar til fornøyde kunder


Hi [NAME],
We’re so happy to hear you are pleased with [PRODUCT/ SERVICE]. At [COMPANY], we always strive to deliver the best customer experience, and it makes our day to know we have accomplished that.
We would be grateful if you would leave a review on our Facebook page as your insights could help our prospects learn more about us.
Thanks again and let us know if there’s anything we can do for you in the future!
Sincerely,
[YOUR SIGNATURE]

E-postmal for kundeklagesvar


[NAME],
I’m so sorry to learn that you were on hold with our customer service department for almost 30 minutes. I completely understand how frustrating this must have been for you. That should never have happened as we value our customers’ time. I’ve passed this message on to the appropriate service rep.
Our tech support team is prioritizing the issue you’re facing with our software, they are working now to make this right. I will immediately notify you as soon as it’s fixed.
I appreciate you making us aware of your negative experience. We strive to ensure customer satisfaction with every interaction, and I apologize for the inconvenience we have caused you.
Meanwhile, please let me know if there is anything else I can do for you.
Regards,
[YOUR SIGNATURE]

[NAME],
I’m so sorry to learn that you were on hold with our customer service department for almost 30 minutes. I completely understand how frustrating this must have been for you. That should never have happened as we value our customers’ time. I’ve passed this message on to the appropriate service rep.
Our tech support team is prioritizing the issue you’re facing with our software, they are working now to make this right. I will immediately notify you as soon as it’s fixed.
I appreciate you making us aware of your negative experience. We strive to ensure customer satisfaction with every interaction, and I apologize for the inconvenience we have caused you.
Meanwhile, please let me know if there is anything else I can do for you.
Regards,
[YOUR SIGNATURE]

E-postmal for forsinket svar


Hi [NAME],
Thank you for reaching out to [COMPANY}! Your request was received on [date] with Reference Number: [number].

Sorry we haven’t gotten back to you yet. We are currently experiencing a high volume of support requests and appreciate your patience as we work to provide the highest level of support to each customer. Rest assured, one of our agents will follow up with you as soon as possible.
Regards,
[YOUR SIGNATURE]

Oppfølgingsmal for e-post


Hey [NAME],
Hope you’re doing great. I wanted to check in with you regarding the issue you had the other day with [describing the issue]. Was it resolved successfully?
If there’s anything we can do to make your experience better, just let us know by replying to this message. I’d be happy to assist you in any case and look forward to hearing from you soon.
Have a great day,[YOUR SIGNATURE]

e-postmal for fornyelsespåminnelse


Hi [NAME],
We’d like to thank you for using our product for the past year and hope we’ve made a difference for you.
I noticed that your annual subscription is expiring in two weeks, so I wanted to check in with you about next steps. Are you interested in renewing your subscription? If you’re weighing your options, I’d love to chat further with you to help you come to a decision.
Looking forward to hearing from you.
Regards,
[YOUR SIGNATURE]

E-postmal for refusjon


Hi [NAME],
We’ve processed your refund, and you should expect to see the credit appear in your account within 1-3 business days depending on your bank.
I’m sorry to hear you’re not happy with our product, but I completely understand it isn’t for everyone. As any feedback is important to us, could you please give me a little more detail about what exactly you didn’t like?
In the meantime, thank you for your time and for giving us a try. We hope to connect with you again in the near future.
Best,
[YOUR SIGNATURE]

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Frequently asked questions

Hvordan kan du forbedre kundeservicen i din bedrift?

Kundeservicebransjen er en av de raskest voksende i verden. Ved hjelp av kundeserviceprogramvare vil du kunne holde styr på mer enn én samtale samtidig og få gjort mer på en dag.

Hvordan skriver du en profesjonell kundeservice-e-post?

Når du svarer på en kundeklage, må du sørge for å løse problemet og bruke kundens navn. For å svare riktig bør du også bruke en profesjonell tone samtidig som du er vennlig og høflig.

Hvorfor bør du fokusere på god kundeservice?

God kundeservice er en viktig del av å drive en vellykket bedrift. Det kan forbedre bedriftens omdømme og bidra til å beholde kundene dine.

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