En dedikert hub med kundeportal programvare

A customer service portal enables your customers to find answers to their questions in real-time without having to contact your customer support team. A customer service portal is available 24/7 and includes relevant information such as policies, invoices, deliveries, orders, and online payments.

A good customer portal improves the quality of interactions between your brand and your customers by offering easier access to information.

Customer portal features include but are not limited to 24/7 self-service, the ability to customize and add your own company branding, easy to embed into company websites, access to statements and online payments, ability to read/write information, and custom CSS style options.

The point of a web portal is to provide a single access point to relevant information such as policies, invoices, payments, or how-to articles. A good web portal will enable your customers to find the desired information themselves, without having to contact you for help.

The client portal is used for knowledge base articles, forums, suggestion, and feedback boards. Moreover, it displays the history of the customer's previous tickets. As a result, customers can check their past customer inquires and start a chat if needed.

Nowadays, customers expect websites to have a self-service option. Self-service is now the first choice to search for the needed information. If you do not have a customer portal/knowledge base, you can lose to a competition in a matter of seconds. The most important benefits of a customer portal include 24/7 customer service, increased sales, and higher customer satisfaction.